Key Issues and Problems

liquid has provided a complaint board In their official website for public to provide feedback, whether positive or negative comments to allot them to continuously Improve their services to their customers. Throughout our research, we keep back found that GAS had encountered with some honourable Issues regarding their hygiene problem and bad services.Rat bitten case in GAS Mid Valley Magical It was absolutely a vexatious night out for Christine lift after her toe was bitten by maintain rat while watching 2 hour painting at Golden Screen Cinema, Mid Valley Magical in pull down on Wednesday. Chin is the Youth Head and executive council member for the Council of Churches of Malaysia (CM). It was a relaxing night for Chin to enjoy photo with her family, exclusively it sullen out to be nightmare when she got bitten by a rat in the theatre. She posted her picture of her bandaged toe on her key rapscallion and immediately the photo had been shared by at least 700 Backbone user s on that particular day. Appendix l) On 5th April 2014, Chin was enjoying the movie with her family but all of a sudden she felt a astutely pain on her toe and cried UT In the pain. She did not direct check out what actually happened to her toe, Instead she finished the movie work the end. When the lights came on after the movie ended, she was shocked to see blood run from her toe. Chins family approached GAS staff instantly and they brought out a first avail kit to clean the wound. After that, they filed an official complaint with GAS close to the incident and the management gave them refund on their movie tickets as compensation.Besides that, Chin was sent to a hospital to receive an anti-tetanus injection. Chins family was told o send the medical examination bill to GAS and GAS will be responsible on the payment of medical bill. Chin claimed that she could not leave the hospital without the ski binding and anti-tetanus Jab. She is a regular GAS patron and the rat bitten incident sincerely disappointed her. She Is a huge movie fan and writing motion-picture show reviews is one of her hobbles. Public health and safety Is paramount. Chin hopes that GAS would dramatise this Issue serious to clean up all the cinema halls out front more race get hurt.Rat bites are dangerous as their spit or mucus is deadly, as lethal as their urine. (Chin, 2014) Rat bites whitethorn be swallow or deep. Healthy rats typically avoid people and prefer to be active when buildings are quiet. However, the saliva of some species of rats carries raging diseases, such as Lepidopterist and Hatcheries. In rare cases, rat bite victims whitethorn contract rat-bite fever. Therefore, we can see that rat bite can convey extreme harm to human health. This kind of problem does not yet affect the publics health and safety, but it will sabotage sacs reputation as well.Thus, GAS should do some preventive measures before another interchangeable incident happens to the public again. GAS had publicly extended their sincere apologies for either inconvenience brought on their Backbone page regarding the rat bitten Incident. (Appendix II) They assure that blighter control management Is part of Sacs standard practice as they resume the comfort of their customers very seriously. They had been working with the relevant experts and parties on the matter. Prohibition of away food of no removed food is allowed in its theatre.Customers dissatisfaction and disappointment were implied from their comments on the internet questioning whether they actually fuck off the right or is it ethical to do so. Just as similar with most of the complaints found, Ms. Mash (a professed(prenominal) writer) described her unhappy experience in her blob of being stop at the movie halls entrance because of her intention to bring in outside food. She was told that she is not allowed to go in with those foods on hand, and she was being treated in an impolite manner. It is not surprising th at many movie theatres everywhere have this kind of restriction.Concessions are one of their biggest revenue streams, says Richard McKenzie, an economics professor at the University of California at Irvine. He mentioned that theatres have no choice but must share their income from ticket sales with film distributors and studios, while snacks and sodas have a higher profit margin to them. In the early long time of cinema, theatre owners actually discouraged snack consumption in the movie hall, feeling it clashed with the elegant atmosphere they were trying to create. Movie theatres began selling refreshments to move on revenue in the late sasss when snacks became an even more important quotation of profit.