Effecting communication and information Essay

Recruitment and Retention Process and Documentation WHSmith was established in 1792 by a man named Henry Walton Smith, and his wife Anna, but was established down the stairs the name H W Smith. After their deaths, the business was passed on to their ii sons Henry Edward, and William Henry Smith. The business was renamed to WHSmith as William was the older of the two and he was the more able businessman. WHSmith today, as whizz of the biggest retail groups in the UK, it is make up of two core businesses high street retail, and travel retail.They cast approximately 17,000 employees working in either of the 543 High Street interjects or the 129 Travel retentions in the UK. The manner in which a mortal is employ within WHSmith would obviously excite to start with a contrast enterprise. This opening give the gate be due to one of many reasons. For physical exercise If a new store is opened or if individual has left his or her job. From there on, the flavors interpreted woul d start off with WHSmiths sympathetic Resources Department making a job stipulation, which consists of the job exposit. present is an example of a job specification for an opening at WHSmith as an adjunct managerJob specification Vacancy Role Title appurtenant Manager London (North/South/East/West) Role Level attendant Manager Region London Location London Salary i?? 17,000 i?? 23,000 Details You exit be required to work half-dozen days a week. In your image as participator manager, it forget be your duty to assist the retail manager in his day-by-day work. This job is very demanding and you never know, it may be the just the job for you. In a position as assistant manager, you bothow be given two weeks paid holiday a grade. Person Specification RoleWe argon looking for a vertical aggroup player, with proved retail solicitude look, rock-steady converse, a target driven flack plus the ambition and potential drop to succeed. The Assistant Manager is respons ible for achieving store sales targets by leading, motivating and developing the store team to get hold of sales targets and customer service standards and to support the Store Manager. The next whole step would be for them to produce a person specification, which out trends the type of person they atomic number 18 looking for (for example qualifications, previous experience etc.). WHSmith would therefore broadcast on advertising the job in a number of contrasting places so as to attract attention towards the job opening. Advertisement is very costly and it would be in the best interests of WHSmith to get the job details and specifications absolutely spot on. Once each of this study has been gathered, it is then publicize in a number of places (i. e. the internet, job centre etc. ). WHSmith convey recently started to recruit online with an Internet based job recruiting process.The next step involves people applying for that specific job by providing their relevant document s, which entrust then be analysed by WHSmiths Human Resources department. Applicants be then short-listed and a number of the applicants be selected. I have provided a WHSmith job performance form with my assignment. The selected applicants will then be asked to provide references from two or more reliable sources. These would be from people like previous employers and motive educational teachers. Those who are selected as people who sympathisem like sufficient candidates for the job will then be invited for a formal discourse at a WHSmith.A senior member of staff would usually carry out this interview. The data that is derived from the interview is then analysed and compared to the prepared person specification. After a long, time- down process, and a lot of money cosmos spent, the successful candidate is then offered the job. In the case of WHSmith and the job specification I have given, this candidate would have to have previous experience in a retail management positio n, and would basically be the person that they see as the best man/woman for the job. P2 Employability, Personal and parley Skills Assistant Manager RoleThe Assistant Manager is responsible for achieving store sales targets by leading, motivating and developing the store team to carry through sales targets and customer service standards and to support the Store Manager. The job role is related to the Person Specification. Person Specification The person specification asks for someone with the following traits We are looking for a good team player, with proven retail management experience, good communication, a target driven appeal plus the ambition and potential to succeed. These skills are all placed on the person specification for a reason.The Personal Skills outlined here are  Someone who is a team player An assistant manager will be required to work with the manager as part of a team. They also have to be a team leader, as outlined in the job role.  Someone with a target driven advance In a high position like this, it is necessary that an assistant manager knows how to tackle set targets and that they approach these targets whole-heartedly.  Someone with the ambition and potential to succeed If an assistant manager does not wish to progress, then they will not give the job their full attention.It is better that they want to, and are able to succeed so that they can have a confirming impact on the business. It is also their job to motivate the store team and it would be hard to do so if he/she wasnt propel him/herself. The Employability skills outlined here are  Someone with proven retail management experience It is absolutely vital that someone who wants to work as an assistant manager, has some previous experience managing a store or people, and was good at doing so.The Communication skills outlined here are Someone with good communication It is essential that, as an assistant manager, you are able to promulgate well. Th is is due to the fact that an assistant manager is required to communicate messages to some(prenominal) the manager, and the store team. P3 Electronic and Non-Electronic methods for communicating business culture There are many dissimilar methods of communication. These can be divided into two antithetic categories Electronic (non-written), and Non-Electronic (written).Methods of communication that would come under Written Communication would be things like  SMS (Text Message) Methods of communications that would come under Electronic Communication would be things along the lines of Meetings Both Written Communication and Electronic Communication have their advantages. These advantages differ depending on the audience which is being addressed. The recipient is very all-important(prenominal) when it comes to the type of communication that is being mathematical functiond. Within The Organisation Within the physical composition the methods of communication that I would use w ould be things likeMeetings In an organisation, it is indispensable that there will be meetings held. These are usually used to demonstrate improvement, the current status of the organisation, and to get staff to contribute their ideas. Customers These are the methods of communication that I would use to communicate with the customersPublicity Materials To tell the truth, this is an obvious one really. The way to get customers is through publicity. If your organisation is a well know one, it is more likely to prosper.  Advertisements In my opinion, advertisements should be used by all major and even small organisations. These should outline things like services provided and fussy offers to attract more customers. Suppliers Here are some of the methods of communications I would use to communicate with suppliers of goods etc.  Letters These are a groovy way of communicating and people have been using them for centuries.I would use letters to communicate with suppliers because it is not a long time consuming method of communicating. You just write what you need to say, put it in an envelope, punt it, and the recipient gets it the next day Easy Peasy * Telephone This is one of the simplest, around direct ways of communicating with people today. Talking with suppliers on the retrieve would mean that all of the business involving matters like deliveries, times, amounts, and other things can all be sorted out in a matter of minutes. P4 Sources of reading ExternalSource.This culture is external (outside of the business) information that I have interpreted from the BBC website. Here is the link, as evidence of information http//newsvote. bbc. co. uk/1/shared/fds/hi/business/market_data/shares/3/23473/twelve_month. stm I have provided information on WHSmiths share prices. From this chart we can see the rise and chance upon in WHSmiths share price apprise in the year 2007. The current (exact) value of their shares on the 13th of December 2007 at 1422 is i?? 324. 75. We can see that the peak of their share value this year was in March.The lowest point was in late November. inwrought Source This information is internal (within the business) information that I have taken from WHSmiths Annual report. Here is the link, as evidence of information http//www. whsmithplc. com/grp/WHSPLC-IR-AR07. pdf I have provided information on WHSmiths Profits for the years 2006 and 2007. From this information we can see the increase in gets and the component increase. year 2006 2007 Increase in Profit Percentage Increase Profit i?? m (Before Tax) i?? 51 i?? 66 i?? 15 29. 41% We can see that their profit for the year 2006 was i??51million, the profit for the year 2007 was i?? 66million, the increase in profit was i?? 15million, and the percentage increase is 29. 41%. Here is a column graph presentation the information. Secondary Source Secondary information is information that I will be using. This information is already in existence, but h as been gathered by other people, and not myself. I will be using information from WHSmiths annual report. This information was gathered by WHSmith, within the corporation.Here is the link as evidence of information http//www. whsmithplc.com/grp/WHSPLC-IR-AR07. pdf I have provided information on WHSmiths Carbon Emissions for the last five years. From this we can see the increases and decreases in Carbon Emissions. Year 2002/3 2003/4 2004/5 2005/6 2006/7 Carbon Dioxide Emissions (kg) 0. 9 0. 76 0. 82 0. 79 0. 71 We can see that, in the stay 2002/3, their Emissions were very high.In the period 2003/4, these Emissions are reduced significantly. In the period 2004/5, these Emissions are increased, and in 2005/6 they are again decreased. In the period 2006/7, these Emissions are decreased furthermore.We can see that WHSmith have successfully reduced their Carbon Emissions. P5 Presentation of information I have been asked to present the data aquired in three different methods. Here is th e Share Price information presented in a line graph Profit i?? million (before tax) I will be using a column graph and a line graph to present this information. Column graphical record Line Graph Carbon Dioxide Emissions I will be using a column graph and a line graph to present this information. Column Graph Line Graph I will now be using a origin point presentation to present all of this information.